Frequently Asked Questions
Everything you need to know about your Smoothie London Jewellery experience.
What materials are used in Smoothie London Jewellery?
Our pieces are crafted using high-quality materials including 18k gold plating, sterling silver, and ethically sourced gemstones to ensure a premium finish and long-lasting durability.
How long will it take to receive my order?
Standard UK shipping typically takes 2-4 business days, while international orders can take between 7-14 business days depending on the destination.
Can I return or exchange my jewellery?
Yes, we offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are non-returnable unless faulty.
How should I care for my jewellery to prevent tarnishing?
To maintain the shine of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your jewellery in the provided pouch when not in use.
Do you offer a warranty on your products?
Every Smoothie London piece comes with a 6-month warranty covering manufacturing defects. This does not cover accidental damage or natural wear and tear.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.